FAQ

1. How can I place an order?


You can easily place an order through our website by browsing our product catalog, selecting the items you'd like to purchase, and proceeding to checkout. If you need assistance or have any questions, feel free to reach out to our customer service team.

2. What payment methods do you accept?

We accept various payment methods, including credit/debit cards, PayPal, and other secure online payment options. All transactions are processed securely to ensure the safety of your personal information.

3. Do you offer international shipping?

At this time, we only offer shipping within UAE. We do not currently offer international shipping. However, we are continually exploring opportunities to expand our shipping capabilities in the future.

4. How soon will my order be shipped?

Orders placed before 12:00 PM GST on a business day (Monday to Friday) will be processed and shipped on the same day. Orders placed after 12:00 PM GST will be processed and shipped on the following business day.

5. What is your return policy?

We offer free returns for unopened or damaged packages within 5 days from the date of receiving your order. Please refer to our Return Policy page for more information on eligibility and process.

6. Can I customize my order for special occasions?

Yes! We offer customization options for certain products to suit your specific needs or special occasions. Please contact our customer service team to discuss your customization requirements.

7. Are your products suitable for dietary restrictions?

While we strive to accommodate various dietary preferences, please note that some of our products may contain allergens such as nuts, dairy, or gluten. We recommend reviewing the product descriptions carefully before making a purchase.

8. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with tracking information. You can use this information to track the status of your delivery.

9. Do you offer wholesale or bulk orders?

Yes! We offer wholesale pricing and bulk order discounts for certain products. If you're interested in placing a wholesale or bulk order, please contact our sales team for more information info@superbakers.ae

10. How can I contact customer service?

If you have any questions, concerns, or feedback, our customer service team is here to help! You can reach us by email at info@superbakers.ae

11. How long can i store my kit?

For the main kits our shelf life is 3months sealed.

The ingredients are shelf stable at in a cool and dry place. Please do ensure that you keep all products in a cool, well-ventilated dry place away from direct sunlight - some of our kits contain chocolate that will melt if conditions are hot.

12. Are the party bags suitable for children?

Yes our party bags and mini kits are suitable for kids from as young as 2 years old.